Assessment of Patients’ Satisfaction Level with Radio-Diagnostic Services in a Nigerian Tertiary Hospital
M. P. Efeoghene
National Orthopaedic Hospital, Igbobi, Lagos, Nigeria.
J. C. Eze
*
Department of Radiography and Radiological Sciences, Nnamdi Azikiwe University, Nnewi Campus, Nigeria.
F. U. Idigo
Department of Medical Radiography and Radiological Sciences, University of Nigeria, Enugu Campus, Nigeria.
C. C. Ohagwu
Department of Radiography and Radiological Sciences, Nnamdi Azikiwe University, Nnewi Campus, Nigeria.
M. S. Okpalaeke
Department of Radiography and Radiological Sciences, Nnamdi Azikiwe University, Nnewi Campus, Nigeria.
U. N. Ezechukwu
Department of Radiography and Radiological Sciences, Nnamdi Azikiwe University, Nnewi Campus, Nigeria.
*Author to whom correspondence should be addressed.
Abstract
Patient satisfaction may be regarded as a subjective idea which helps patient assess and rate the quality of care they obtain from healthcare providers. This study was aimed to assessing patients’ satisfaction level with radio-diagnostic services in National Orthopaedic Hospital, Igbobi Lagos (NOHIL), Nigeria. A cross-sectional study was conducted on 194 patients that visited the General Outpatient Department (GOPD) clinic twice or more from July 2019 to August 2019. Convenience sampling technique was used for sample collection. Ethical approval was obtained from the Human Research and Ethics Committee of NOHIL and participants’ consent was also obtained. Data were collected by the use of questionnaires. Descriptive and inferential statistics were used for data analysis. Findings were significant at P < 0.05. The findings from the study showed that majority of the patients (92.3%) were satisfied with the quality of the x rays produced and the friendly nature of the radiographers (77.8%).The patients’ satisfaction with radio diagnostic services in this center could be said to be very low as patients opined that they were dissatisfied with most of the services rendered. There is a need for the radiographers to be punctual to duty as this will help reduce the long waiting time experienced by the respondents.
Keywords: Patients, satisfaction, assessment, radio-diagnosis services